“Customers are at the heart of what we do”
Whether interacting with your representatives or directly with the occupants and end users of the properties - customer service and client satisfaction are our key priorities.
We will engage you, your end users and the chosen supply chain partners in the development of a tailored solution – and work together to nurture and develop a long-term, mutually beneficial partnership.
Continuity of management and work teams will support the development of strong working relationships and promote understanding of your requirements.
We have established Customer Care team who are responsible and accountable for managing our interactions.
Our Customer Liaison Advisors receive soft skills training in customer care, equality and diversity and safeguarding to ensure that they are fully receptive to and appreciative of customer concerns. They maintain accurate records of management information in accordance with the pre-agreed Key Performance Indicator/s for discussion at contract review meetings.