Customer Service

Our Promise

  • Our people are polite and professional
  • Scheduled start dates advised in advance
  • Actual start dates confirmed in advance
  • Customer Induction appointment at your home address before works commence
  • Rolling programme / order of works to be carried out explained during Customer Induction
  • Regular updates of work in progress / every 2nd day personal contact by us
  • Managing issues, complaints, etc, within 24 hours
  • Customer satisfaction and agreement that works are completed
  • Signed Declaration of Conformacy & Completed Installation at Handover stage
  • Guarantee Certificates posted to customers promptly